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Service Desk Analyst

Are you looking for an opportunity to use your technical, customer service, and multitasking skills in a fast-paced IT environment? Do you have a knack for being able to communicate technical information to non-technical individuals? Then Prelude wants you to apply to our Service Desk position!

Prelude Services is currently searching for an energetic, customer focused, Service Desk Analyst who provides 1st level IT support to our Clients. The shift for this position is M-F 9a-6p.

Prelude Services is a full service IT company, whose client base is primarily CCRC’s (Continuing Care Retirement Community). We offer a wide range of benefits to our employees; medical with HSA, dental, vision, 401k (with match), Company paid LTD, STD and Life, which you are eligible for the first of the month after your date of employment. Other great benefits Prelude offers… jeans on Friday (shorts in the summer), 6 paid holidays and PTO, accrue 20 days your first year! Our culture is guided by our core values: respect for others, personal responsibility, sound judgment, innovativeness, and open and honest communication.

Our Service Desk responds to and diagnoses problems through discussions with customers. They must have the ability to grasp and apply basic technical steps necessary of problem resolution. You have be able to type and talk; excellent telephone communication and problem resolution skills. Provides level one support for desktop hardware and software problems; password resets; installs and configures hardware and software.

 

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