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VoIP Network Technician

Prelude Services is currently searching for an energetic, customer focused, Network Technician who is responsible for assisting in the configuration, implementation, securing, and troubleshooting of network hardware and software for Prelude and all clients. Knowledge in infrastructure design, VoIP technology, operational excellence, and application delivery, as well as dependability and troubleshooting skills. This role requires proven analytical and problem solving abilities and the ability to prioritize and execute tasks in a high-pressure environment.


  • Basic knowledge in network communications support and trouble shooting.
  • Basic knowledge of VoIP systems.
  • Experience with installing, maintaining, and troubleshooting Cisco hardware/software.
  • Strong focus on end-user service and satisfaction.
  • Effective written and oral communication skills.
  • Basic knowledge of networks and equipment architectures.
  • Basic understanding of disaster recovery procedures.
  • Basic project management skills.
  • Ability to adapt and keep skill set current with new technologies.
  • Ability to tone, identify, and terminate voice/data cabling.
  • Participates in the Network Communications team on-call rotation.
  • Ability to lift up to 50 lbs.
  • Travel to client locations - 70% travel, majority locally. 
  • Participates in disaster recovery documentation, planning and implementation.
  • Maintains confidentiality of client and company information and has a strong understanding of HIPAA regulations and guidelines.

Prelude Services is a full service IT company, whose client base is primarily CCRC’s (Continuing Care Retirement Community). We offer a wide range of benefits to our employees; medical (HSA), dental, vision, 401k (with match), Company paid LTD, STD and Life, which you are eligible for the first of the month after your date of employment. Other great benefits Prelude offers… jeans on Friday (shorts in the summer), 6 paid holidays and PTO, accrue 20 days your first year! Our culture is guided by our core values: respect for others, personal responsibility, sound judgment, innovativeness, and open and honest communication.

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