Part-Time IT Support Specialist (IL)

Quincy, IL

Part Time

Desktop

Mid Level

Prelude Services is a Managed Service Provider that has delivered innovative and secure IT services for over 25 years. Prelude's corporate office is located in Mechanicsburg, PA, while this position is located in Quincy, Illinois. This part-time IT Support Specialist position is onsite for 20 hours a week in Quincy, IL, Monday through Friday during general business hours.

Prelude offers the following IT services:

Outsourcing
Cloud Computing
24x7 Service Desk
Network Management
Hardware and Software Support
HIPAA IT Risk Assessment and Security Management Services
Enterprise Reporting and Dashboards

Looking for an exciting opportunity with a dynamic and fast-growing business? Great, we are looking for a IT Support Specialist like YOU! Prelude is a busy, high-volume but friendly environment that will suit an organized person with a great eye for detail and plenty of team spirit. We hire team players who are not only interested in advancing their careers, but motivated to do their best work in supporting our clients.

You will constantly interact with client management and staff regarding computer technology services and equipment issues. Your attitude displayed is a representation of Prelude and our core values, and therefore effective communication skills are required to accurately interpret customer needs and take appropriate action. You must be able to prioritize and execute tasks in a customer-focused environment, manage time and organize work effectively, and be proactive and enthusiastic.

As the IT Support Specialist, reporting to the Director of Desktop Support Services, you will be responsible for providing remote and on-site technical assistance to our clients, including general assistance or end-user training, by responding to requests submitted to the IT Service Desk. You will provide technical support for personal computer hardware, application software, operating systems, mobile devices, and connectivity to networks. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware or software while ensuring optimal device performance. As the onsite resource, you will assist second level support as needed with installation and basic troubleshooting of infrastructure equipment and servers.

You will need:

Strong focus on customer service.
Minimum of two years of experience in desktop support and configuration.
Strong skills with the installation, setup, repair, and patching of computers and related peripherals.
Effective written, oral and interpersonal communication skills.
General knowledge of desktop architecture, mobile devices, and printers.
General knowledge of network hardware (switches, routers, UPS) and network fundamentals (TCP/IP)
Experience supporting and troubleshooting Windows Operating Systems and Microsoft Office Suite in a business environment.
Must have a valid driver’s license and reliable transportation.

Our culture is guided by our core values: respect for others, personal responsibility, sound judgment, innovativeness, and open and honest communication.

Being ranked as a "Best Place to Work in PA" (2017, 2020, 2022, 2023), our fast-paced and supportive environment has lots to offer – competitive salary and PTO accrual, and opportunities for training and development. Some great perks Prelude offers include casual dress, 6 paid holidays, Unsick Day, a $400 technology stipend (one time upon hire), we provide your laptop and dock, quarterly company meetings, and access to a robust Employee Assistance Program.

Prelude is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What to Expect:

Following review of your application, you may be selected for a 10-15 minute phone screen with HR.

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Do you have component-level repair on Printer’s and PC’s experience?*

Do you have experience with supporting and troubleshooting Windows 10 and Windows 11 Operating System in a business environment?*

Do you have experience with supporting and troubleshooting Microsoft Office Suite (Outlook, Word, Excel) in a business environment?*

Do you have more than one year experience in desktop support in a business environment?*

Regional day travel to other worksites, up to 50%, is required. Do you have reliable transportation?*

Are you 100% comfortable and able to work remotely from home when necessary; you have a dedicated safe and secure work space and reliable internet (laptop will be provided)?*

What is your general availability? (This position requires 20 hours, Monday through Friday)*

Due to some client requests (being onsite at senior living community), are you vaccinated against COVID-19? Are you willing to become vaccinated?*

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I understand offer of employment will be contingent upon results of background check, a five panel drug screen, and verification of work authorization documents (physical copies needed).* Yes

I certify that the information contained in this application is correct to the best of my knowledge. I further understand that falsification, misrepresentation or omission of facts is sufficient cause for rejection of this application or discharge if I am later employed. I understand that all statements made here are subject to verification by PSI. I authorize and consent to any person or organization referenced in this application to furnish PSI with any and all information concerning my previous employment, education, or any other information pertaining to me upon their request. I release from all liability or responsibility all persons or organizations supplying such information. For purposes of verification, a photo copy of this authorization shall be considered an original and valid. If employed, I understand that I will be an employee “at will” and either PSI or I may terminate the employment relationship at any time with or without notice. I acknowledge that any offer of employment, or my acceptance of such, may be withdrawn, with or without cause, and with or without prior notice, at any time, at the option of PSI or myself. I understand that this application and any other documents which I may receive are not contracts of employment and that no representative of PSI other than the President has the authority to enter into any agreement for employment for any specified period of time. I agree to comply with PSI’s rules, regulations and policies and acknowledge that these rules, regulations and policies my be changed, interpreted, withdrawn, or supplemented any time and without prior notice to me. I understand that in order to safeguard the residents, the following pre-employment checks are performed at all facilities: reference checks, criminal background check, post-offer/pre-employment substance abuse screen, verification of licensure/certification where applicable. I have read and fully understand the contents of this Certification and Acknowledgement.* Yes

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Interested in working at Prelude? Awesome! Here is what you need to know...

1. We believe in employee engagement

2. We have AMAZING Benefits

3. Our culture is guided by our Values

4. And we have outstanding People

We need the best because a service is only as good as the people behind it. Apply TODAY!

Part-Time IT Support Specialist (IL)

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